Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Hoxie Ventures LLC (“NameDrop,” “we,” “us,” or “our”) and govern your access to and use of our website and services (the “Service”). By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old to use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms, and “you” includes that business.

You agree that we may provide notices, agreements, and other communications to you electronically, and that electronic communications satisfy any legal requirement that such communications be in writing.

NameDrop measures how visible your business is when people ask AI assistants for recommendations, explains why, and gives you guidance, drafts, and tools to improve. We provide information, analysis, and recommendations only. We do not operate, control, or influence how third-party AI assistants or search engines rank or describe businesses, and your results depend on many factors outside our control.

You are responsible for the information you provide and for keeping your account credentials secure. Provide accurate information, keep it current, and notify us promptly at the contact email below if you believe your account has been accessed without authorization. You are responsible for activity that occurs under your account.

We offer a free scan, a one-time Fix Kit purchase, and paid subscriptions (such as Pro). The features and current prices of each plan are described on our pricing page and shown to you at checkout before you pay. Payments are processed by Stripe; by purchasing, you also agree to Stripe's applicable terms.

We may change our prices and plans going forward. Price changes will not affect a billing period you have already paid for, and for subscriptions we will give you advance notice of a price change as described below and as required by law.

IMPORTANT — PLEASE READ: Paid subscriptions are automatic-renewal (continuous) plans. When you subscribe, you authorize us, through Stripe, to charge your payment method the disclosed subscription fee on a recurring basis — monthly or annually, depending on the plan you choose — at the then-current price, automatically at the start of each billing period, until you cancel. The renewal frequency and amount are disclosed to you at checkout before you pay, and you must affirmatively agree to these renewal terms to subscribe.

You can cancel at any time — and cancellation is as easy as signing up. Cancel online from your dashboard (Manage subscription), through the Stripe billing portal we provide, or by emailing us at the address below. When you cancel, your subscription will not renew again; you keep access through the end of the period you have already paid for, and you will not be charged after that.

We will send you renewal, payment, and material change notices as required by applicable law, including advance notice before a price increase or a change to the renewal terms, with instructions on how to cancel. We retain records of your subscription consent and cancellation as required by law.

Free scans are free. The Fix Kit is a one-time digital product that is generated specifically for your business at the time of purchase; because it is delivered immediately, it is generally non-refundable once generated — but if you are not satisfied, contact us within 14 days and we will review your request in good faith.

For subscriptions, you may cancel at any time to stop future charges; except where required by law, payments already made for the current period are non-refundable, and you retain access until the end of that period. Nothing in this section limits any non-waivable refund or cancellation rights you have under the law of your state.

Scores, diagnoses, Fix Kits, AI agent responses, and other outputs are generated using artificial intelligence and live web data. They are provided as guidance, analysis, and estimates only — not as guarantees, and not as professional, legal, financial, or marketing advice. AI output can be incomplete, inaccurate, or out of date.

We do not promise or guarantee any particular score, ranking, placement, mention, visibility, traffic, lead, sale, revenue, or other business outcome. Any examples or projections are illustrative, not a promise of results.

You are responsible for reviewing and independently verifying any AI-generated content before relying on or publishing it, including any drafted descriptions, templates, or other assets. You are solely responsible for the content you publish and for ensuring it is accurate and lawful. We are not liable for decisions you make, or actions you take, in reliance on AI output without independent verification.

You agree not to misuse the Service. Do not: attempt to disrupt, overload, reverse engineer, or gain unauthorized access to the Service; scrape, resell, or redistribute the Service or its output except as expressly permitted; use the Service for unlawful, deceptive, or harmful purposes; submit information you have no right to use; or run scans for, or misrepresent, a business you do not own or are not authorized to represent.

The Service — including its software, design, text, and underlying methods — belongs to us and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

The reports, Fix Kits, and assets we generate for your business are licensed to you for use in operating that business; you may use and adapt them for that purpose. You may not resell or redistribute the Service itself, or our output as a competing product, without our written permission. You grant us permission to use the business and usage information you provide as needed to operate, secure, and improve the Service, including in de-identified, aggregated form.

“NameDrop,” our logo, and related marks are trademarks of the Company. All other names, logos, and trademarks referenced in or through the Service — including ChatGPT and OpenAI; Google, Gemini, and Google AI Overviews; Perplexity; and Claude and Anthropic — are the property of their respective owners. We reference these names only to describe, identify, and analyze the AI assistants and search tools the Service measures (nominative fair use), and we use only as much of each name as needed to do so.

NameDrop is an independent service. We are not affiliated with, endorsed by, sponsored by, partnered with, or otherwise connected to OpenAI, Google, Perplexity, Anthropic, or any other AI assistant or search provider. Any reference to these companies or their products does not imply any relationship or endorsement, in either direction. The Service is not a product of, and our results are not approved or verified by, any of these companies.

The Service relies on third-party providers (such as Stripe, Supabase, Anthropic, OpenAI, and our hosting and email providers) and may reference or link to third-party websites and AI assistants. We are not responsible for third-party services or websites, and your use of them may be governed by their own terms.

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the Service will be uninterrupted, secure, or error-free, that results will be accurate, or that the Service will meet your expectations. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, NAMEDROP AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). These limitations apply to the maximum extent permitted by law and do not limit liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless NameDrop and its owners, employees, and suppliers from any claims, losses, and reasonable expenses (including attorneys' fees) arising out of your misuse of the Service, your violation of these Terms or applicable law, or content you publish in reliance on the Service.

These Terms are governed by the laws of the State of Connecticut, United States, without regard to its conflict-of-law rules. Before filing any claim, you agree to first contact us at support@usenamedrop.com and try in good faith to resolve the dispute informally for at least 30 days.

If we cannot resolve it, the dispute will be subject to the exclusive jurisdiction of the state and federal courts located in the governing-law state, and you consent to venue there. To the extent permitted by law, any claim must be brought in your individual capacity and not as part of a class action.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you violate these Terms, misuse the Service, or as needed to comply with law or protect the Service or other users. Provisions that by their nature should survive termination (such as payment obligations, disclaimers, limitations of liability, and dispute resolution) will survive.

We may update these Terms as the Service evolves or the law changes. We will revise the “last updated” date and, for material changes, take reasonable steps to notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Email us at support@usenamedrop.com.